TERMS AND CONDITIONS
PLACING AN ORDER
When you add an item to your shopping bag, you may either continue shopping or proceed to the checkout. Items in your shopping bag are not reserved and may be purchased by other clients.
Please note that this does not guarantee the availability of the merchandise and that ALL ORDERS ARE SUBJECT TO AVAILABILITY. Although we make every effort to feature in stock pieces in our store, occasionally we may sell out of featured items. If we are unable to complete your order, you will be notified via email within 2 business days and will not be charged for orders that cannot be fulfilled.
RETURN AND EXCHANGE POLICY
We strive for customers to be completely happy with their purchases. We are happy to assist with questions and details about all items. Due to the nature or our inventory we have a strict return policy. A store credit is permissible if contacted within 48 hours of receipt of item.
We cannot accept returns on items purchased during sales or special promotions, or custom orders. Items must be returned with their original packaging and in perfect, unworn condition. If an store credit is desired, the shop must be notified within 48 hours of receipt of purchase.
To return or exchange an item, please email us at email@example.com.
For your protection, please insure the package for the full purchase amount. Diane Ruus Jewelry Design Studio is not responsible for items lost or damaged during transit.
Due to the nature of our products, Some items are made to order, and therefore may take up to 2 - 3 weeks to ship. Signature may be required when delivered. We are not responsible for shipping delays.
All sales tax is calculated at 8.9%. For concerns contact us directly at
Please note that due to the nature of materials, some pieces are more fragile than others, which should be handled with care. Many of our materials are fragile and will most likely break, shatter, crack etc. if dropped or swing up against a hard surface. Diane Ruus Jewelry Design Studio is qualified in jewelry repair for a fee.
Please email us at firstname.lastname@example.org to receive a quote for repairs.
Each piece of jewelry can be delicate in nature. Please treat it with care to improve its longevity. Do not swim, bathe, or shower in your jewelry and avoid unnecessary exposure to heat and moisture where possible. Do not clean plated jewelry with chemicals, instead gently wipe with a damp towel. Please handle all pieces with care! Thank you!
There is a variety of differences between materials used. Therefore products may not be identical to imaging you see online (size, color, etc.). Please remember this when placing your order.
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
June 28, 2018